TOYOTA’S COMMITMENT—HELPING PROVIDE HIGH-QUALITY AND SAFE REPAIRS FOR EVERY VEHICLE
TOYOTA IS WELL AWARE OF THE CHALLENGES COLLISION REPAIR CENTERS ARE FACED WITH EVERY DAY AND IS COMMITTED TO LAYING THE FRAMEWORK FOR SHOPS TO BE ABLE TO DELIVER A CONSISTENT, HIGH-QUALITY AND SAFE REPAIR FOR EVERY VEHICLE.
Toyota is also aware that new technologies, new materials and constantly evolving vehicle manufacturing processes make this even more difficult. As a result, Toyota continues to close the gap between collision technicians and OEM training materials and technical requirements. The company is committed to supporting collision centers and ultimately helping you to deliver the best repairs for your customers. Here’s how we do that.
Toyota’s commitment to high-quality safe repairs begins during the vehicle manufacturing process. Each vehicle is manufactured with consistency in mind. For example, high-strength steel is typically located in similar places on each vehicle. That way, technicians know that they can look to places such as frame rails, door intrusion beams, fenders, hoods and door pillars to find this particular material. Consistency like this makes it easier for technicians to learn and understand how to repair Toyota vehicles.
In addition, Toyota recommendations are consistent across vehicles. As an example, Toyota never recommends using a sleeve for welding but instead recommends the use of panel bonding adhesives in combination with welds in specific locations. When guidelines are consistent, it’s easier for shops to accurately and efficiently perform collision repair work.
The commitment to helping ensure high-quality and safe repairs extends to making sure that collision centers have the information they need to get the job done right. Toyota makes available all vehicle-specific repair information and all mechanical repair information, as well as Collision Repair Information Bulletins (CRIBs). This information can be accessed with a subscription to the Technical Information System (TIS), which can be found at techinfo.toyota.com. You can also find tips and additional information at www.toyotapartsandservice.com. The latest Collision Pros, plus a selection of CRIBs and Toyota Service Bulletins (TSBs), can be found at www.crrtraining.com.
Finally, Toyota provides direct-from-the-manufacturer training that teaches technicians how to restore vehicles back to the original manufacturer specifications. Extensive instruction is offered both online and hands-on in a classroom setting at three training centers across the United States. Training centers are located in West Caldwell, New Jersey; Torrance, California; and Jacksonville, Florida.
Toyota was one of the first automakers in the United States to make the full dealer parts catalog available to the collision repair industry. This helps collision centers fully understand the scope of a repair by letting them see all of the parts that will be needed to accomplish the job. This can help estimators write a more accurate estimate and help shops allocate time and resources more efficiently.
With an up-to-date parts catalogue, Auto PartsBridge is the most comprehensive online parts ordering system—it takes the guesswork out of parts ordering. It is the leader in the industry and can help you with efficiency and profit margins when using Genuine Toyota Parts.
Auto PartsBridge features include:
- Ability to place VIN-specific orders—get the right parts the first time and reduce cycle time
- Direct integration to estimating systems—seamlessly transfer orders and quotes to dealers
- Single click online ordering—available around the clock
- Competitive quotes from dealers—get the best fit part at the best price
The system also includes color photos and fitment instructions for frequently searched parts and tools that help technicians find the right part for a particular application. Auto PartsBridge is offered at no cost to collision centers working with dealerships that actively use Auto PartsBridge. Contact your local Toyota dealership for more information.
Toyota is constantly striving to bridge the gap and provide the information collision centers need to deliver the best repairs possible to their customers. The Collision Repair & Refinish website is being enhanced to add a host of exciting new features. Coming soon, users can expect a blog and a new Facebook page. Toyota is committed to being an ongoing partner and to adding valuable, new resources whenever possible.